RV WiFi products are designed for use in recreational vehicles, caravans and mobile applications. Installation and use of electrical, communication and networking equipment should be carried out in accordance with the manufacturer's instructions and all applicable electrical and safety standards.

Where installation involves vehicle electrical systems, roof penetrations, structural modifications or integration with third-party equipment, RV WiFi recommends installation by a suitably qualified technician.

Improper installation, modification, misuse, neglect or use outside the product specifications may result in equipment damage, vehicle damage, reduced performance or personal injury.

Customers are responsible for ensuring products are suitable for their intended application prior to installation and use and set up as directed.

Information, recommendations and technical support provided by RV WiFi are supplied in good faith based on the information available at the time. Due to variations in vehicles, caravans, electrical systems, mobile network conditions, installation quality and third-party equipment, RV WiFi cannot guarantee compatibility, performance, coverage or suitability for every application.

Customers should independently verify product suitability for their specific requirements prior to purchase and installation.

Technical advice provided by RV WiFi does not replace professional electrical, telecommunications or engineering advice where such advice may be required.

All RV WiFi products include a 2-year limited warranty from the original date of purchase.
This warranty covers defects in materials and workmanship when the product
is used and installed under normal operating conditions.

During the warranty period, RV WiFi will, at its discretion, repair or replace the product (or defective component) if it is determined to have a manufacturing fault.

This warranty does not cover:

- Damage caused by incorrect installation, misuse, modification, neglect, or accidents.

- Incorrect set up of weatherproof products.

- Normal wear and tear or cosmetic damage (scratches, fading, discolouration)

- Damage caused by power surges,
incorrect voltage supply, water ingress, corrosion, or other environmental conditions beyond design specifications

- Products that have been opened, tampered with, repaired, or modified by unauthorised personnel

2. Warranty Claims

To claim under warranty, customers must:

- Contact RV WiFi with proof of purchase and details of the fault

- Provide photographic evidence of the defect if requested

- Return the product to RV WiFi (freight costs may apply)

RV WiFi will assess the claim and determine if the fault is covered under warranty. If approved, the product will be repaired or replaced at no cost to the customer (excluding freight).

3. Warranty Limitations

This warranty is provided in addition to any statutory rights you may have as a consumer. It does not limit or exclude any liability that cannot be excluded under applicable law.

If you change your mind about your purchase, you may return the item within 30 days of purchase, subject to the following conditions:

- The product is unused

- Returned in original packaging, including accessories, manuals, and components

- Accompanied by proof of purchase

A restocking fee may apply if the product has been opened or shows signs of handling or use.
Shipping costs for change-of-mind returns are the responsibility of the customer.