All RV WiFi products include a 2-year limited warranty from the original date of purchase.
This warranty covers defects in materials and workmanship when the product
is used and installed under normal operating conditions.
During the warranty period, RV WiFi will, at its discretion, repair or replace the product (or defective component) if it is determined to have a manufacturing fault.
This warranty does not cover:
- Damage caused by incorrect installation, misuse, modification, neglect, or accidents.
- Incorrect set up of weatherproof products.
- Normal wear and tear or cosmetic damage (scratches, fading, discolouration)
- Damage caused by power surges,
incorrect voltage supply, water ingress, corrosion, or other environmental conditions beyond design specifications
- Products that have been opened, tampered with, repaired, or modified by unauthorised personnel
2. Warranty Claims
To claim under warranty, customers must:
- Contact RV WiFi with proof of purchase and details of the fault
- Provide photographic evidence of the defect if requested
- Return the product to RV WiFi (freight costs may apply)
RV WiFi will assess the claim and determine if the fault is covered under warranty. If approved, the product will be repaired or replaced at no cost to the customer (excluding freight).
3. Warranty Limitations
This warranty is provided in addition to any statutory rights you may have as a consumer. It does not limit or exclude any liability that cannot be excluded under applicable law.
