SHIPPING & DELIVERY
Order Processing Times ( 1-2 Business Days )
All orders are processed within 24–48 hours (business days) after payment is confirmed.
What this means:
Orders placed on business days typically begin processing the same day or next day.
Orders placed on weekends or public holidays are processed the next business day.
During busy periods (sales, promotions, holidays), processing can take slightly longer-but we’ll always do our best to keep you updated.
Tip: Double-check your delivery address at checkout. If the address is incorrect, it may delay your delivery.
| Shipping Option | Cost | Estimated Delivery (After Dispatch) |
|---|---|---|
| Standard Shipping | FREE | 2–8 business days |
| Express Post | $14.95 AUD | Faster delivery (varies by location) |
Free Standard Shipping (2-8 Business Days)
We offer FREE standard shipping Australia-wide.
Estimated Delivery Time
After your order has been processed and dispatched, standard shipping usually takes:
2-8 business days (Australia-wide)
Delivery times can vary depending on:
Your location (metro vs. regional/remote areas)
Carrier network delays
Weather events or peak-season pressure
Express Post (Australia-Wide)
Need it faster? Choose Express Post at checkout for a flat rate of:
$14.95 AUD (Australia-wide)
Express Delivery Timing
Express orders are still processed within 24–48 hours, then shipped using an express service. Delivery speed depends on your location and the carrier’s express coverage in your area.
Tracking Your Order
Once your order is dispatched, you’ll receive a tracking link (where available) so you can follow your parcel’s journey.
If you don’t receive tracking details:
Check your spam/junk folder first
Then contact us and we’ll help you out
Incorrect Address & Returned Parcels
Please make sure your delivery details are correct at checkout.
If an order is returned due to:
Incorrect address
Failed delivery attempts
Unclaimed parcels
…you may need to pay a re-shipping fee to have it sent again.
Lost, Missing, or Damaged Parcels
If your parcel arrives damaged or doesn’t arrive at all:
Contact us as soon as possible
Include your order number and photos (if damaged)
We’ll work with the carrier to resolve the issue quickly
Changes or Cancellations
If you need to update your order (address change, cancellation request), contact us ASAP. Once an order has been processed or dispatched, changes may not be possible.
FAQs About Shipping and Delivery
1) How long does it take to process my order?
Orders are processed within 24–48 hours (business days).
2) How long does free shipping take?
Standard shipping typically takes 2–8 business days after dispatch, Australia-wide.
3) How much is Express Post?
Express Post is $14.95 AUD Australia-wide.
4) Do you ship on weekends or public holidays?
Order processing occurs on business days only. Weekend/public holiday orders are processed the next business day.
5) Will I get tracking?
Yes-tracking is provided where available, and sent once your order is dispatched.
6) My order is taking longer than expected-what should I do?
First check your tracking link. If it looks stuck or delayed, contact us with your order number and we’ll help straight away.
Contact Us
If you have any questions about Shipping and Delivery, reach out anytime via your store’s Contact page.
For more general postage information in Australia, you can also visit Australia Post here: https://auspost.com.au/